Privacy Policy

TrustAVeteran.com recognises the importance of protecting your privacy. Our use of personal data is set out below.
Consent
By using the TrustAVeteran.com website, you hereby consent to this Privacy policy and agree to its terms.
PII (Personally Identifiable Information) we collect and how we use it
In order to facilitate some of the services available on this website we need to collect and store your name, address, telephone number, email address and other basic information. The data is stored using appropriate safeguards to ensure security, integrity and privacy.
Any data collected about you will be used only:
•    (if a Consumer) to enable us to validate your review/report or respond to your enquiry as necessary, or
•    (if a Veteran) to promote your services and allow us to contact you in relation to your subscription to the Service.

Personal data will not be stored about any consumer (Visitor).

Legal grounds for collecting/holding your personal data
We rely on the following legal bases to use your personal data:
1.    Where it is needed to provide you with services, such as letting you leave (or for us to validate) a review of a Veteran as a consumer, or for us to allow you to promote your services on the website and app, as a Veteran.
2.    Where it is in our legitimate interests to do so, such as to keep records of our communications between you and our staff, or for direct communications related to your Veteran membership of TrustAVeteran.com.

3.    With your consent, such as for some direct marketing communications (if a Veteran).
When do you share my personal information with other organisations?
We do not share your information with other organisations.
Do I have to provide my personal information?
We’re unable to provide you with our services if you do not provide certain information to us, on sign up (Veterans). In cases where providing some personal information is optional, we’ll make this clear.
How long is my personal information retained?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
•    For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations – or until your listing is removed.
•    For as long as we provide goods and/or services to you, or
•    Retention periods in line with legal and regulatory requirements or guidance, including GDPR.
There are specific automated data-cleansing actions which occur after set periods, to clear the personal details of website users in line with legal requirements:
•    All personal details will be deleted should your listing be removed from www.Trustaveteran.com , whether that is requested by the Veteran or removed as a result of our 3-strike policy.

Your General Data Protection Regulation (GDPR) Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
•    The right to access – You have the right to request copies of your personal data held by us (commonly known as a subject access request).
•    The right to rectification – You have the right to request that inaccurate personal data we hold is rectified, or completed if it is incomplete.
•    The right to erasure / The right to be forgotten – You have the right to request that we erase personal data that we hold about you. This right is not absolute and only applies in certain circumstances.
•    The right to restrict processing – You have the right to request that we restrict the processing of personal data we hold about you. That is, we may hold that data but may not use it. This right is not absolute and only applies in certain circumstances.
•    The right to data portability – You have the right to request that we transfer the data we have collected about you; directly to you or to another organisation.
•    The right to object to processing – You have the right to object to us processing personal data we collect and hold about you.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
A more detailed overview of your rights under GDPR can be found on the Information Commissioner's Office website.

Subscription / Membership Terms & Conditions

What are the membership fees and payment terms?

As a condition of Your Subscription being activated and its continuation, You will pay the Subscription Fee. This will be payable as an annual fee of £75, following your free 12 months period. Once paid, Subscription fees are not refundable in any event.

We will advise You of Your Subscription Fee at the point of sale and will confirm in a Confirmation Email following. We will take direct debit details or Continuous Card Payment Authorisation from You at the point of sale.

The direct debit instruction or Continuous Card Payment Authorisation must be in place and active during the application and vetting process for You to go live on Our Platform. If the direct debit instruction is cancelled or the Continuous Card Payment Authority is revoked at any point during Your membership, We reserve the right, at Our discretion, to terminate Your Membership with immediate effect.

We may increase the Subscription Fee once during each 12 month term of Your Membership, any such increase shall be based on the latest available figure for the percentage increase in the Retail Prices Index. For the avoidance of doubts Your termination rights do not apply to this type of price increase which is only designed to keep our Membership Fees in line with inflation.

Fees are payable in UK pounds sterling by via direct debit instruction or Card Payment authorisation (in cleared funds) to Our nominated bank account. Additional payment methods such as credit card, debit card, bank transfer, standing order may also be accepted in certain situations if, for example, We are collecting any missed or failed payments, but this is only where agreed by Us on an exception basis. All Fees or other payments due by You under Our Agreement shall be paid in full without any deduction, set-off, counterclaim or withholding (unless required by law).

Without prejudice to any other right, claim or action, where You fail to pay any outstanding Fees by the due date for payment, We will request payment within such period as We determine. Failure to pay will lead to the Suspension of Your Membership (and any rights, privileges or benefits derived from such Membership may be withheld) until such payment is received in full.

We also reserve the right to terminate Your Membership for non-payment. If Your membership is either Suspended or terminated and You request that Your membership is reactivated, We also reserve the right to request an Administration Fee to meet the costs of such reactivation as well as an advance payment or deposit (or other form of guarantee) where We reasonably consider this necessary to reduce Our credit risk.